Novotel Bandung 4 stars

Customer review rating (ALL Rating) 4.7/5 1,557 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

Our accommodation(s)

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Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25, West Java
40171 BANDUNG
Indonesia

GPS:-6.90491, 107.604

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,557 reviews

TripAdvisor Rating  4.0/5  1,589 reviews

Certificate of excellence 2023

helpful staff

TripAdvisor rating 4.0/5

Flowercitybandung Business - TripAdvisor review

helpfulness staff is always be a good point when i visit a hotel and i find it here. however i should make review for the restaurant floor. it looks filthy, it makes me sad because this place used to be our fave place to stay. hope the team can make improvements for this subject. thank you joyceline and the receptionist for helping me today

Dear Ms. Flowercitybandung, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto, Rooms Division Manager

What an excellent stay

Customer review rating 5.0/5

Ari W. Business - Confirmed reviews ALL

I just wanted to share how lovely my recent visit was before my main appointment. The experience was truly delightful! A big thank you for always making me feel so welcome and for your exceptional hospitality. Wishing you all the best in everything you do! Best wishes :)

Dear Mr. Ari Wahyudi S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

nice hotel

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

nice hotel,clean and comfortable room, thank you novotel. very recommended hotel

Dear Mr. Lim Yudi Prastio, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

good hotel

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

one of the best hotel i've ever stayed, great room, delicious food. very recommended.

Dear Mr. Virlando Draddy Shidarta, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice breakfast, Clean Room

Customer review rating 4.0/5

Yanti Families - Confirmed reviews ALL

Well located hotel in the city, Nice breakfast, clean room, the only disappointed thing is that we got a smoking room, reception staff didn't ask which room preferred. We thought that all room in Novotel is non smoking. So, after get into the room and cigarette smells are strong, eventhough staff said that the room has been "treated". But, for someone who is allergic to cigarettes smokes like me, getting a smoking room is a big NO. So, we end up got back to reception to switch to non smoking room. Next time, if you have smoking and non smoking room, It will be better to ask the guests, so, guests don't have to come back twice to reception to switch room.

Dear Mrs. Herjanti Suhardjo, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

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Other web-users rate our hotel

  • 279 reviews 9/10 Location
  • 902 reviews 8.4/10 Room
  • 892 reviews 9.1/10 Service
  • 25 reviews 8.7/10 WiFi
  • 570 reviews 8.9/10 Food
  • 439 reviews 8.8/10 Cleanliness
  • 368 reviews 8.9/10 Breakfast
  • 288 reviews 8.5/10 Comfort

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